Information Technology Infrastructure Library (ITIL)

Expert Domains Consulting > Information Technology Infrastructure Library(ITIL) 

The Information Technology Infrastructure Library(ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL® is the the most widely acceptable approach to IT Service Management, around the world. Information Technology Infrastructure Library(ITIL) provides a cohesive set of Service Support and Service Delivery practices drawn from the best practices of public and private sectors, internationally. It describes how IT resources should be organized to deliver business value by virtue of  documenting the effective and efficient processes, functions and roles of IT Service Management (ITSM). Catalyic Consulting helps its clients in managing the cost and maximizing the value of its information technology infrastructure. We at Catalyic, help our clients in developing and implementing a 360 degree strategic plan, which encircles initial ITIL assessment, process design, implementation and continual improvement. We help organizations in successful implementation of IT Service Management with the support of Information Technology Infrastructure Library(ITIL) to get them the maximum benefits:

  • Improved customer satisfaction through an enhanced professional approach to service delivery
  • Improved IT services through the use of proven best practice processes
  • Improved ROI of IT
  • Improved delivery of third party services through the specification of ITIL
  • Improved morale of service delivery and recipient staff
  • Increased competence, capability and productivity of IT staff
  • Increased staff retention
  • Reduced cost of training
  • Improved systems/applications availability
  • Reduced cost per incident
  • Reduced hidden costs that traditionally increases substantially the TCO
  • Better asset utilization
  • A clear business differentiator from competitors
  • Closely aligned to commercial business services and products
  • Greater visibility of IT costs
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